> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I log in with my password?

Logging in to Talview with your password may fail for a number of reasons, such as an unrecognized email address, an incorrect password, or a browser issue. This can prevent you from accessing your account and getting started. In this article, you will find the most common causes and fixes to get back in quickly.

***

### 🔎 Troubleshooting common issues

| **What Might Be Wrong** | **How to Fix It** |
| :- | :- |
| You're not on the **Login** tab | Make sure the **Login** tab is selected before entering your email address. |
| You're entering the wrong email address | Check for typos or extra spaces and re-enter your registered email address. |
| Your verification code has expired | Verification codes are time sensitive. Return to the login page and request a new one. |
| You didn't receive the verification code | Check your spam or junk folder. If it's not there, wait for the resend timer to expire and click **Resend code**. |
| You're selecting the wrong account | If multiple accounts are linked to your email, make sure you're selecting the right one on the **Pick an account** screen. |
| You're entering the wrong password | Passwords are case-sensitive, re-enter yours carefully. Check that *Caps Lock* isn't on before retyping. If you've forgotten it, click **Forgot password?** to [reset your password.](https://docs.talview.com/admin/login-and-access/how-tos/how-to-reset-your-password.md) |
| Your account is locked after multiple failed attempts | Contact your administrator to regain access. |
| Your browser is causing issues | Clear your browser cache and cookies. Try logging in on a different browser. |

> [!TIP]
>
> **Additional tips**
>
> Use **Chrome**, **Edge**, or **Firefox** for the best login experience.
>
> * If none of the steps above resolve your issue, reach out to your administrator for further assistance.


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