> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I sign up?

If you're having trouble signing up on Talview, it could be due to an unrecognised email address, an expired verification code, or a browser issue. This can prevent you from creating your account and getting started. In this article, you will find the most common causes and fixes to complete your sign-up successfully.

***

### 🔎 Troubleshooting common issues

| **What Might Be Wrong** | **How to Fix It** |
| :- | :- |
| You're not on the **Sign-Up** tab | Make sure the **Sign-Up** tab is selected before entering your details. |
| You're entering an invalid email address | Check for typos or extra spaces and re-enter a valid email address. |
| You didn't receive the verification code | Check your spam or junk folder for an email from Talview. If it's not there, wait for the resend timer to expire and click **Resend code** to request a new one. If the issue persists, check with your IT team to ensure emails from Talview aren't being blocked by your organisation's email filters. |
| Your verification code has expired | Verification codes are time sensitive. Return to the sign-up page and request a new one. |
| An account already exists with your email address | An account may already be registered with your email. Try [logging in with your password](https://www.notion.so/talview/link) or [resetting your password](https://www.notion.so/talview/link) instead. |
| Your browser is causing issues | - Clear your browser cache and cookies. - Try signing up on a different browser. |

> [!TIP]
>
> **Additional tips**
>
> * Use **Chrome**, **Edge**, or **Firefox** for the best experience.
> * If the issue persists, contact your administrator for further assistance.


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