> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate did not join the session - what to do?

If the interview screen shows as that the **candidate didn’t join your scheduled session**, it means the participant has not accessed the interview or assessment platform. This can cause delays or interruptions. Here’s how to troubleshoot and resolve the issue.

## Troubleshooting Common Issues

| What Might Be Wrong? | What You Can Do |
| :- | :- |
| The candidate may have technical difficulties joining the session. | Ask them to restart their device and try joining again. Confirm they are using the compatible browser. |
| Candidate facing network connectivity problems | Confirm they have a stable internet connection. Suggest switching to another network if possible. |
| The session started before the candidate was ready or logged in | Wait a few minutes for the candidate to join. Communicate via phone or email to confirm their status. |
| Incorrect or expired invite link or session credentials | Verify and resend the correct invite link and credentials. Double-check the candidate’s email address. |
| Scheduled time or time zone confusion | Confirm the session time and time zone with the candidate. Reschedule if needed. |
| Candidate’s device or browser security settings blocking access | Ask them to disable firewall, VPN, or restrictive browser settings temporarily. Ensure permissions for webcam and microphone are granted. |
| Email ID used to send invite is incorrect | Double-check the invite was sent to the correct email ID and resend if needed. |
| Candidate has hardware issues like webcam or microphone malfunction | Suggest they test their hardware or try joining from a different device. |

## Checklist before the exam

* Allow a short waiting window for candidates to resolve last-minute issues.
* Follow your organization’s guidelines for no-shows or rescheduling.
* Always use recommended devices, browsers, and a strong internet connection.

***

> [!TIP]
>
> ## Additional Troubleshooting Steps
>
> * Confirm the candidate received the correct invite link and session details.
> * Ensure their system meets Talview’s technical requirements.
> * Ask them to clear browser cache and cookies.
> * Suggest disabling VPNs or proxy servers temporarily.
> * Ask them to restart their device before joining.
> * If the issue persists, reschedule in coordination with Talview support.


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