> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my Live interview not loading?

If your Live interview does not load or remains stuck on a loading screen, this checklist helps you quickly identify and resolve common browser, device, and network issues.

### 🔎 **Troubleshooting Common Issues**

| What might be wrong | How to fix it |
| :- | :- |
| Unsupported or outdated browser | Update your browser to the latest version or switch to a supported browser such as Chrome, Edge, Firefox, or Safari. |
| Corrupted browser cache or cookies | Clear cache and cookies from your browser settings, then reload the interview page. |
| Required browser permissions blocked | Click the lock icon in the address bar, allow camera and microphone access, and refresh the page. |
| Browser extensions interfering | Disable extensions temporarily or open the interview in Incognito/Private mode. |
| VPN or network restrictions | Turn off VPN or proxy services and switch to a personal or home network if possible. |
| Too many applications running | Close unused apps and browser tabs, then restart the browser or device. |
| Antivirus or firewall blocking access | Temporarily allow the interview URL through security software if it is safe to do so. |

> [!TIP]
>
> ### **Additional tips:**
>
> * Join the interview a few minutes early to verify the page loads correctly.
> * Use a stable internet connection with consistent speed.
> * Avoid refreshing the page repeatedly while it is loading.


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