> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the Whiteboard not working during my Live interview?

If the Whiteboard fails to load, freeze, or not sync properly during your session in **Talview**, this guide helps you troubleshoot common issues and restore functionality quickly.

### 🔎 **Troubleshooting Common Issues**

| What might be wrong | How to fix it |
| :- | :- |
| Whiteboard does not load | Use the latest version of Chrome, Firefox, or Edge. Restart the browser and rejoin the interview. |
| Whiteboard syncs slowly or not at all | Ensure a stable internet connection. Close background apps consuming bandwidth. Run a speed test. Switch to a wired connection if possible. |
| Changes are not visible to others | Refresh the page. Clear browser cache and cookies. Rejoin the interview session. |
| Toolbar or controls not responsive | Enable JavaScript in browser settings. Disable ad-blockers or privacy extensions. Try Incognito/Private mode. Switch to a supported browser. |
| Whiteboard freezes or content disappears | Close unused tabs and applications. Ensure your device meets minimum system requirements. Restart the browser or device. Save or screenshot important content manually. |

> [!TIP]
>
> ### **Additional tips:**
>
> * Whiteboard works best on a **desktop browser**; mobile support may be limited.
> * Ensure your internet connection is stable and fast for smooth syncing.
> * Rejoin the session promptly if any freezes occur to avoid losing progress.


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