> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I not receiving the Ivy audio call?

If a call from Ivy, Talview's AI Interviewer, was expected but never reached you, it usually comes down to a network or phone settings issue rather than anything wrong with your application. This can happen due to poor coverage, call-blocking settings, or restrictions on international numbers.

In this article, you will identify the likely cause and resolve it so the call can reach you successfully.

***

#### 🔎 Troubleshooting Common Issues

| What Might Be Wrong | How to Fix It |
| :- | :- |
| You were in a poor-network or no-coverage area when the call was attempted | Move to an area with strong network coverage and keep your phone reachable. |
| Your phone blocked the call through a spam filter or call-blocking app | Check and disable any spam-blocking or call-blocking app for unknown numbers. |
| Do Not Disturb was switched on | Turn off Do Not Disturb. |
| Your handset or network is set to block international or unknown numbers | Allow calls from international and unknown numbers in your phone settings. |

> [!TIP]
>
> **Additional Tips**
>
> If you still do not receive a call after trying the above, contact your recruiter to have it arranged again.


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