> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did my Environment review fail?

Talview’s **environment review** ensures the integrity of your exam by verifying your surroundings before you begin. If your environment check fails during the pre-check or proctored setup, follow this guide to quickly identify and fix common issues.

***

### ✅ Common causes and fixes

| **What Might Be Wrong** | **How to Fix It** |
| :- | :- |
| **Cluttered desk or room** | Clear your surroundings of all papers, books, phones, or other unauthorized items before scanning. |
| **Other people visible or audible in the room** | Make sure you are alone in a quiet, enclosed space. Close doors and windows to minimize background noise or interruptions. |
| **Incomplete 360° room scan** | Perform a slow and complete scan of the entire area, including the floor, ceiling, desk, and under the table. Avoid skipping corners. |
| **Poor lighting or unclear video feed** | Use bright, even lighting so your camera can clearly capture every part of the room. Avoid strong backlight or dark shadows. |
| **System failed to submit scan** | Weak or unstable internet connection might be the cause. Check your internet connection. |
| **System failed to record or upload the scan** | Retry the scan. Ensure no pop-up blockers or extensions interfere with Talview’s upload process. If it still fails, clear your browser cache and cookies, refresh the page, or try another device. |
| **Repeated failure despite following steps** | Contact [**Talview Support**](https://talview.freshdesk.com/support/solutions) or your exam administrator for assistance. Include screenshots or short clips of your setup for faster resolution. |
| **Busy background, such as a bookshelf or TV** | Sit with your back facing a wall and keep the background clean and neutral. Turn off any TV in the room. |
| **Shared space** | Make sure no one else is in the room or can enter it during the session. |
| **Standing desk or unsuitable seating** | Sit at a desk on a chair. Standing desks and sitting on a bed, couch, or floor aren’t suitable. |

> [!TIP]
>
> **Additional Tips**
>
> * Move your camera slowly to capture every corner; incomplete scans are the most common reason for failure.
> * Keep your webcam and microphone active throughout the pre-check process.
> * Do not switch tabs or minimize the browser while scanning.


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