> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn’t I receive a notification when I was added to a drive?

Interviewers play a critical role in recruitment drives, and timely notifications ensure they're prepared and informed when added to a drive. When an interviewer doesn't receive the expected notification email after being added to a drive in Talview's Workflow Tools, it can lead to confusion, missed interviews, and coordination challenges.

This article helps interviewers troubleshoot notification delivery issues and ensure seamless communication during drive management.

## 🔎Troubleshooting Common Issues

| **What might be wrong** | **How to fix it** |
| :- | :- |
| **Email address is incorrect or outdated** | Verify the interviewer's email address in their profile settings. Ask the recruiter to confirm the correct email was used when adding the interviewer to the drive. |
| **Notification went to spam or junk folder** | Check the spam, junk, or promotions folder in the email inbox. |
| **Email server issues or firewall restrictions** | Contact the IT department to ensure Talview's email notifications aren't being blocked by corporate firewalls or email security settings. Request whitelisting of Talview notification emails. |
| **System delay or processing issue** | Wait 15-30 minutes for the notification to arrive, as there may be a processing delay. If the notification still doesn't arrive, contact the recruiter to resend the drive invitation. |

> [!TIP]
>
> ### **Additional Tips**
>
> * Confirm with the recruiter that the interviewer was successfully added to the drive by checking the drive dashboard and interviewer list.
> * Contact Talview support if notification issues persist across multiple drives or interviewers, as this may indicate a platform-level configuration issue.


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