> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn't I receive a notification about assigned candidates?

Missing a notification about candidate assignments can cause delays in your evaluation workflow, leaving candidates waiting longer than necessary. This is usually caused by a missing phone number or email configuration, a notification setting issue, or a delivery problem on Talview. \
In this article, you will find the most common causes and fixes to ensure you receive assignment notifications reliably going forward.

***

### 🔎 Troubleshooting Common Issues

| **What Might Be Wrong** | **How to Fix It** |
| :- | :- |
| The notification landed in your spam or junk folder | Check your spam or junk folder for the assignment notification email. If you find it there, mark it as **Not Spam** to ensure future notifications land in your inbox. |
| The assignment was made to a different evaluator | It's possible the recruiter assigned the candidates to a different evaluator by mistake. Reach out to the recruiter to confirm whether the assignment was intended for you. |
| Your email address on your account is incorrect | If your account has an incorrect email address, notifications won't reach you. Contact your admin to verify and update your email address if needed. |
| The recruiter hasn't completed the assignment yet | The notification is only sent once the assignment is successfully completed by the recruiter. Check with the recruiter to confirm whether the assignment has been made. |
| Your organisation's email server is filtering out notifications | Corporate or institutional email servers sometimes filter out automated notification emails. Check with your IT team to ensure notification emails from the platform are whitelisted. |
| There was a temporary notification delivery delay | Notification emails can occasionally be delayed due to server load. Wait a few minutes and check your inbox again before taking further action. |
| Platform-level notifications aren't enabled for your account | Your account may not have notifications enabled. Contact your admin to confirm that notification settings are correctly configured for your evaluator account. |

> [!TIP]
>
> **Additional Tips**
>
> * Even if you didn't receive a notification, you can still check your **Evaluations** tab directly to see if any new candidates have been assigned to you, the list updates regardless of whether the notification was delivered.
> * If you're consistently missing notifications, ask your admin to review your account's notification settings and confirm your email address is correctly registered.
> * If your organisation uses a corporate email domain, work with your IT team to whitelist notification emails from the platform to prevent them from being filtered out in the future.
> * If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.


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