> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I unable to invite an interviewer whose domain is not whitelisted?

When inviting evaluators to a Live interview and you are notified with an an error message. \
This typically occurs when the invitee’s email domain isn’t approved in the organization’s tenant settings.

Follow this guide to identify the cause and fix the issue quickly.

***

### ✅ **Common Troubleshooting Steps**

| **What Might Be Wrong?** | **What You Can Do** |
| :- | :- |
| The invitee’s email domain is not whitelisted for your tenant. | Identify the domain and request your admin to add it to your organization’s whitelist. |
| The tenant configuration allows invites only from specific domains. | Check with your tenant admin if the domain restrictions are intentional. |
| The corporate firewall or proxy blocks Talview service domains (e.g., `*.talview.com`, `*.proview.io`). | Ask your IT team to whitelist critical service domains to prevent connection errors. |

> [!TIP]
>
> **Tip:** Before inviting external users, confirm whether your organization restricts invitations to specific email domains. This helps avoid repeated whitelisting errors.

***

> [!NOTE]
>
> ### **Additional Troubleshooting Steps**
>
> 1. Identify the domain from the invitee’s email address.
>    * Example: for `user@example.com`, the domain is `example.com`.
> 2. Share the domain with your organization’s IT or Talview tenant admin team.
> 3. Once approved, the domain will be added to your tenant’s allow list for future invitations.
> 4. If the user was recently added to your organization, allow a few minutes for the system to sync before retrying the invite.
> 5. After confirmation, retry sending the invite from the interview screen.
>    * The user should now be invited successfully without errors.


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