> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Video recording not playing in the report view

When you review a candidate's assessment, you expect to see their video recording, but sometimes the video doesn't load or play as expected in the report view.

This article helps you troubleshoot why a candidate's video recording isn't playing when you open their assessment report.

## 🔎Troubleshooting Common Issues

| **What might be wrong** | **How to fix it** |
| :- | :- |
| **Slow internet connection** | Check your network connection and try loading the video again. If you're on a weak connection, wait for the video to buffer completely before attempting to play it. Consider switching to a stronger network or using a wired connection. |
| **Video file is still processing** | Wait a few minutes and refresh the report. Video processing can take time depending on the recording length and system load. If the recording was submitted recently, give it 5-10 minutes before checking again. |
| **Browser compatibility issue** | Switch to a supported browser (Chrome, Firefox, or Edge). |
| **Browser extension blocking media** | Disable ad blockers, privacy extensions, or script blockers temporarily. These extensions can interfere with video playback. Refresh the page after disabling them to see if the video loads. |
| **Video player component not loading** | Refresh the entire page using `Ctrl+F5 (Windows)` or `Cmd+Shift+R (Mac)` to force reload all page elements. This clears any cached issues with the video player. |
| **Session timeout or authentication issue** | Log out of Talview completely and log back in. Your session may have expired, preventing secure video content from loading. |

> [!TIP]
>
> ### **Additional Tips:**
>
> * Try playing other candidate videos in different reports to determine if this is an isolated issue or affects multiple recordings.
> * Check if audio plays even when video doesn't display, this can indicate a rendering issue rather than a loading problem.
> * Verify that your system's date and time settings are correct, as certificate validation errors can prevent secure video streaming.
> * Check with other team members to see if they can access the same video. If they can, the issue is likely on your end.


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