> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are notification escalation messages not triggering?

Notification escalation messages are critical reminders that keep recruitment workflows on track by alerting recruiters about no-shows, pending actions, and time-sensitive tasks. When these automated reminders fail to trigger, it can lead to missed follow-ups, delayed hiring decisions, and poor candidate experience.

This article helps recruiters troubleshoot and resolve issues when notification escalation messages fail to trigger in **Talview's Notification Inbox.**

## 🔎 Troubleshooting Common Issues

| **What might be wrong** | **How to fix it** |
| :- | :- |
| Incorrect time zone settings | Review the time zone configuration in Profile Settings to ensure escalation timings align with your operational hours. |
| Email notifications blocked | Check your email spam/junk folder and add Talview's notification domain to your safe senders list. |
| Escalation conditions not met | Review the escalation rule conditions (e.g., "24 hours after no response") to ensure the triggering criteria have actually been met. |
| System cache issues | Clear your browser cache and cookies, then log out and log back in to refresh notification settings. |

> [!TIP]
>
> ### **Additional Tip**
>
> Test escalation rules using a dummy workflow to verify they're functioning before applying them to live recruitment processes.


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