> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the Candidate marked as “Invited” despite them confirming?

Sometimes, candidates may appear as **“Invited”** even though they claimed to have confirmed their participation. This can happen due to communication gaps, system settings, or candidate-side issues.

Below are common causes, ways to fix them, and additional tips to ensure the candidate journey runs smoothly.

***

## 🔎 Troubleshooting Common Issues

| **What might be wrong** | **How to fix it** |
| :- | :- |
| Candidate accessed the system on mobile, and the confirmation did not register due to browser or device compatibility issues | Ask candidates to retry confirmation using a desktop browser. Ensure the platform runs on the latest version. |
| Candidate confirmed, but data sync between candidate dashboard and recruiter dashboard failed | Manually refresh the workflow page or trigger a system sync from the admin settings. If the issue persists, raise it with Talview Support. |
| Candidate only clicked RSVP in the ICS file but did not confirm in the platform (when platform confirmation is required) | If your workflow requires platform confirmation, instruct the candidate to log in and confirm. **Note:** If only ICS RSVP is needed, clicking the RSVP option in the ICS file is enough—no need for platform confirmation. |

> [!TIP]
>
> ### **Additional Tips**
>
> * Always guide candidates to confirm only via the **official candidate portal or link**, not through replies to automated emails.
> * Set **clear communication in reminder emails**—specify the exact action candidates must complete (clicking "Confirm," not just replying).
> * Build in a **buffer for confirmations** to account for late responses or technical issues.
> * If multiple candidates face the same issue, review **workflow rule automation** or raise a consolidated support ticket for resolution.


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