> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the self-scheduling link not received by candidate?

When a recruiter uses **Self-scheduling feature** for interviews **in Talview's Workflow Tools**, it is critical that the candidate receives the interview link promptly to join their scheduled session. However, there are instances where candidates do not receive the self-scheduling interview link due to various factors.

This diagnostic article helps recruiters identify what might be wrong in such cases and provides actionable steps to fix the issue, ensuring a smooth interview scheduling experience for candidates.

***

## 🔎 Troubleshooting Common Issues

| **What Might Be Wrong** | **How to Fix It** |
| :- | :- |
| Incorrect or missing candidate email address in ATS | Verify candidate's email in the ATS and Talview system. Update and correct any inaccuracies. |
| Email sent to candidate is caught in spam/junk folder | Advise the candidate to check spam/junk folders. Whitelist Talview email domain on candidate's end. |
| Email delivery delay or failure | Check email delivery logs in notification inbox for errors; resend invitation if needed. |
| Recruiter did not complete self-scheduling process properly | Confirm all scheduling steps completed by recruiter and interview slot confirmed in the system. |
| System time zone mismatch causing timing confusion | Verify time zone settings for both recruiter and candidate profiles, correct if mismatched.c |

> [!TIP]
>
> ### **Additional Tip**
>
> Ensure the interviewer has added their availability in the system, as candidates can only schedule interviews based on the panel's availability.


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