> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is there an error when scheduling an interview for a candidate?

When using **Talview’s Workflow Tools**, recruiters often schedule interviews as part of the hiring workflow. Occasionally, you may encounter an error while scheduling an interview for a candidate. These errors can prevent interview creation and delay the hiring process.

This article helps diagnose common scheduling errors and provides steps to resolve them quickly.

## 🔎 Troubleshooting Common Issues

| **What might be wrong** | **How to fix it** |
| :- | :- |
| **Missing mandatory fields**: Interview workflow and step, date/time, interviewer, or candidate details may be incomplete. | Ensure all required fields (workflow, step, interviewer, duration, date & time) are selected before clicking **Schedule**. |
| **Invalid candidate details**: The candidate may not have a valid email address or phone number saved. | Double-check candidate profile information. Update missing or invalid contact details before rescheduling. |
| **Platform outage or connectivity issues**: Rare system downtimes or weak internet may block scheduling actions. | Verify your internet connection. If multiple recruiters face the same issue, check Talview’s status page or contact support. |
| **Scheduling file issues**: The uploaded CSV/Excel file may be corrupted, missing mandatory fields, incorrectly formatted, or exceed the size limit. | Re-download the official scheduling template, fill in all required fields correctly, and re-upload. Ensure the file is within the allowed size and format limits. |

> [!TIP]
>
> ### **Additional Tips**
>
> * Always review candidate and interviewer availability before scheduling.
> * Use the **bulk scheduling template** for managing large sets of interviews to minimize manual errors.
> * Validate **CSV/Excel files** with a test upload before scheduling at scale.
> * For urgent interviews, manually notify the interviewer and candidate until the issue is resolved.


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