Unable to complete the payment on Talview

If your international card payment on Talview fails, it may be due to card restrictions, bank blocks, or payment gateway issues.

This article explains the most common reasons and provides clear steps to resolve the issue so you can successfully complete your exam booking

Troubleshooting Common Issues

What might be wrong ?	What to do ?
Card not enabled for international purchases	Contact your bank or card issuer to authorize international transactions
Foreign transaction blocks or restrictions	Some banks block international payments by default; request activation
Currency conversion or cross-border fees	Confirm your bank’s policies and fees for international transactions
Insufficient funds or credit limits	Ensure your balance or credit limit can cover the payment amount plus fees
3D Secure or authentication failures	Complete OTP, 3D Secure, or any other security verifications sent by your bank
Fraud detection or payment gateway blocks	Notify your bank in advance of the payment and retry after confirmation
Incorrect billing address or card details	Double-check that billing address matches exactly with your card statement

Additional Tips

1. Contact Your Bank or Card Issuer
   • Ensure your card is enabled for international and online payments
2. Verify Card Details Carefully
   • Enter the correct card number, expiry, CVV, and billing address
3. Complete Any Required Authentication
   • Respond promptly to OTPs, 3D Secure, or other security checks required by your bank
4. Try a Different Payment Option

• Use another card (Visa, MasterCard, Amex, etc.) or a supported digital wallet if your primary card continues to fail
• This can help bypass specific card or bank restriction

Tip: Keep your card issuer’s international support number handy. In case of repeated payment failures, quick contact can save time and reduce stress before exam bookings.