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If your camera or microphone is not accessible, even after enabling browser permissions are set, the issue may be related to device-level privacy or hardware settings. Without these permissions, your test or interview cannot proceed. This article explains how to enable camera and microphone permissions on desktop/laptop devices as well as on a mobile phone used as a secondary camera

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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
OS-level privacy settings are blocking access (Desktop/Laptop)Windows: Go to Settings → Privacy → Camera / Microphone and allow access for apps and your browser.
Mac: Go to System Settings → Privacy & Security → Camera / Microphone and allow access for Chrome or Safari.
OS-level privacy settings are blocking access (Mobile / Secondary Device)Android: Go to Settings → Privacy → Permission Manager → Camera / Microphone and allow access for Chrome or the browser being used. iOS: Go to Settings → Safari → Camera / Microphone and set access to Allow.
Hardware access is disabled globallyEnsure Camera and Microphone access toggles are turned ON at the device level (desktop or mobile).
Using an external device that isn’t selectedIn browser settings, select the correct external camera or microphone from the device dropdown.
Another app is using the camera or micClose apps such as Zoom, Skype, Teams, OBS, or virtual camera tools on both desktop and mobile devices.
Device driver issue (Windows only)Update camera and microphone drivers using Device Manager.
Work laptop or managed mobile device restrictionsCompany-managed devices may restrict camera or mic access. Contact your IT administrator to enable permissions for your browser or test application.

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📱 Mobile Device (Secondary Device) Permission Steps

If you are using a mobile phone as a secondary camera, ensure the following permissions are enabled:

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On Android (Chrome Browser)

  1. Open Settings on your phone
  2. Go to Privacy → Permission Manager
  3. Select Camera and set browser access to Allow while using the app
  4. Select Microphone and allow access for the same browser
  5. Open Chrome and refresh the exam page

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On iPhone (Safari Browser)

  1. Open Settings
  2. Scroll to Safari
  3. Enable Camera and Microphone access
  4. Set permissions to Allow or Ask
  5. Return to the exam page and refresh
⚠️ If camera or microphone permissions are denied on your mobile device, the secondary camera connection will fail, and you may be unable to continue.

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✅ Final Check: Confirm Device-Level Permissions

Before retrying your test:
  • Confirm system-level permissions are enabled for your browser on both primary and secondary devices
  • Ensure no other application is using the camera or microphone
  • Run a device test
You should be able to:
  • See your video feed
  • Observe audio input bars moving when you speak
If the issue persists after completing these steps, restart the device and repeat the permission checks before rejoining the test.