System Setup & Requirements
Supported Browsers and Versions
If your test doesn’t load correctly or features aren’t working, the issue might be your browser. Using unsupported or outdated browsers can block access to the test or cause performance issues.
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Using an unsupported browser | Switch to one of the supported browsers listed below. |
| Using an outdated browser version | Update your browser to the latest available version. |
| Running the browser in compatibility or legacy mode | Disable compatibility settings or use standard mode. |
| Using mobile browser not optimized for testing | Use Google Chrome or Safari on mobile. Avoid in-app or embedded browsers (e.g., in email apps). |
| Trying to access test from restricted browser (e.g., Opera, Brave, Internet Explorer) | These are not supported. Use Chrome, Firefox, or Edge. |
✅ Supported Browsers
Make sure you’re using the updated version of any of these:- Google Chrome (Recommended)
- Mozilla Firefox
- Microsoft Edge
Web Browsers
| Browser | Passed (✅) | Warning (⚠️) | Failed (❌) |
|---|---|---|---|
| Chrome | Version 114+, all permissions enabled (camera, mic, pop-ups, clipboard) | Version 100–113 or blocking key permissions | Version < 100 or heavily customized builds (e.g., Brave, outdated Chromium forks) |
| Firefox | Version 102+, with WebRTC and mic/cam access | Version 90–101, minor permission issues, outdated security patches | < 90, missing WebRTC support, permission denied, private mode usage |
| Edge | Version 114+ (Chromium-based), permissions enabled | Version 100–113 or partial compatibility (e.g., work device restrictions) | Legacy Edge (non-Chromium), < 100, missing WebRTC or enterprise lock-downs |
Mobile Browsers
| Platform | Browser | Passed (✅) | Warning (⚠️) | Failed (❌) |
|---|---|---|---|---|
| Android | Chrome | Version 114+, full-screen, mic/cam allowed | Version 100–113, background battery saver, pop-ups blocked | < 100, mic/cam blocked, restricted mode, WebView browser (not standalone Chrome) |
| iOS | Chrome (WebKit-based) | Latest iOS + Chrome (same as Safari WebKit engine), camera/mic permissions granted | Slightly outdated iOS or browser, clipboard/multimedia access limited | In-app browsers (e.g., Facebook, LinkedIn), outdated iOS, screen recording disabled |
| iOS | Safari | iOS 14.0+, camera/mic permissions granted | iOS 12–13, minor feature gaps (e.g., clipboard API, unstable WebRTC) | iOS < 12, screen sharing/mic/cam blocked, limited WebRTC support |
✅ Final Check: Confirm Your Browser
- Open your browser
- Go to https://www.whatismybrowser.com/
- Confirm the browser name and version match the supported list above
- Update if necessary