Why is the email-password login not accepting my credentials?

If you’re trying to log into Talview using your email and password and it’s not working, don’t worry, this issue can often be resolved with a few simple checks.

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✅ Common Causes and Fixes

What Might Be Wrong	What You Should Do
Wrong email or password entered	Double-check for typos, especially in case-sensitive fields. Try retyping both fields manually.
You’re supposed to log in via SSO	If your organization uses SSO (Single Sign-On), the email-password method may not work. Go back and select the correct SSO option instead.
Account not yet activated	Check your inbox (and spam folder) for a verification or activation email from Talview. Follow the link to activate your account.
You forgot your password	Click “Forgot Password” on the login page to reset your password via email.
The login session is cached incorrectly	Try logging in from an Incognito/Private browser window.