Why is search not working in the Notification Inbox?

When recruiters encounter problems with the search function in the Talview Notification Inbox, it can disrupt candidate tracking and workflow efficiency. This article helps recruiters diagnose why search may not be working and provides actionable solutions for each issue.

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Search term spelling or case mismatch	Double-check search spelling, use correct capitalization, and partial keywords
Search index not refreshed after new data entry	Refresh the inbox manually before searching
Candidate notifications not loaded in inbox	Reload the page, or try accessing via different device/browser
Outdated browser or unsupported browser version	Update browser to latest supported version (prefer Chrome, Edge, Firefox)
Browser extensions (ad blockers, privacy tools) interfering	Disable browser extensions and refresh the inbox
Browser caching causing outdated results	Clear browser cache and cookies, then refresh and retry

Additional Tips:

• Ensure you are not logged in simultaneously on multiple devices, as this may impact real-time inbox updates or filter performance.
• Consult Talview’s Help Center for step-by-step guides or troubleshooting diagnostics to resolve advanced issues.
• If multiple users experience the issue, escalate to IT or Talview support for service-level investigation