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If an app crashes during your proctored exam or interview, the root cause is often related to your device’s operating system (OS) on either your primary device or a secondary device (mobile phone) used for environment monitoring. Outdated software, restrictive system settings, or aggressive background controls can interrupt app stability and force the session to close unexpectedly. In this article, we explain how OS-related issues, especially on mobile secondary devices, can lead to app crashes and what you can do to prevent them before your assessment.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
Outdated OS version (desktop or mobile)Update your device to the latest supported OS version to ensure compatibility and security patches.
Power-saving or battery optimization enabledDisable Battery Saver / Low Power Mode on both primary and secondary devices before starting.
Device hasn’t been restarted recentlyRestart the device to clear temporary memory, background processes, or hung system services.
System performance or background restrictions enabledRestore default performance settings and remove aggressive background limits, especially on mobile devices.
Multiple apps running in the backgroundClose all non-essential apps on desktop and mobile to free memory and system resources.
Required permissions not granted (camera, mic, storage)Open OS settings and allow all required permissions for the app or browser being used.
Secondary device OS restrictions (mobile)Disable battery optimization, data saver, and background app limits for the mobile browser or app used as the secondary camera.

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📱 How OS Issues Affect Secondary Devices (Mobile)

When a mobile phone is used as a secondary camera, OS-level restrictions are a common cause of disconnections and crashes:
  • Battery optimization may pause or terminate the camera stream
  • Screen lock or auto-sleep can stop background recording
  • Data saver modes may throttle or block video streaming
  • Background app limits can close the browser or camera session
These interruptions can cause the proctoring session to disconnect or fail compliance checks.

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🛠 Recommended Steps Before Retrying

  • Fully restart your device
  • Ensure your OS meets the minimum supported version
  • Disable battery saver, data saver, or background limits
  • Grant camera, microphone, and storage permissions
  • Reopen the app only after completing the above steps

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📚 Helpful Guides

If the issue persists, follow these step-by-step resources: