Why is the self-scheduling link not received by candidate?

When a recruiter uses Self-scheduling feature for interviews in Talview’s Workflow Tools, it is critical that the candidate receives the interview link promptly to join their scheduled session. However, there are instances where candidates do not receive the self-scheduling interview link due to various factors.

This diagnostic article helps recruiters identify what might be wrong in such cases and provides actionable steps to fix the issue, ensuring a smooth interview scheduling experience for candidates.

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🔎 Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
Incorrect or missing candidate email address in ATS	Verify candidate’s email in the ATS and Talview system. Update and correct any inaccuracies.
Email sent to candidate is caught in spam/junk folder	Advise the candidate to check spam/junk folders. Whitelist Talview email domain on candidate’s end.
Email delivery delay or failure	Check email delivery logs in notification inbox for errors; resend invitation if needed.
Recruiter did not complete self-scheduling process properly	Confirm all scheduling steps completed by recruiter and interview slot confirmed in the system.
System time zone mismatch causing timing confusion	Verify time zone settings for both recruiter and candidate profiles, correct if mismatched.c

Additional Tip

Ensure the interviewer has added their availability in the system, as candidates can only schedule interviews based on the panel’s availability.