Why isn’t my submitted evaluation showing up?

If you submitted an evaluation in Talview Workflow Tools but it doesn’t appear where you expect, several common causes can explain the missing entry. Below is a quick diagnostic checklist: likely issues in the left column and actionable fixes in the right column so you can find and resolve the problem quickly.

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🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Evaluation submission didn’t complete (network interruption or session timeout)	Refresh the page and check your browser’s network indicators. If you suspect the submit step failed, re-open the evaluation and try to submit again. Note any error messages.
You submitted from a different account (staging vs production) or another account	Confirm which account you were logged into, and which account you used. Log into the correct account.
You don’t have permission to see the completed evaluation (role/permission restrictions)	Ask your admin to verify your role and permissions. Admins can check visibility settings and assign appropriate access or retrieve the record for you.
Browser cache/cookies causing display issues or outdated page	Hard-refresh (Ctrl/Cmd+Shift+R) or clear cache and cookies. Alternatively, open an incognito/private window and log in again.
Browser or extension interference (pop-up blockers, ad blockers, outdated browser)	Disable interfering extensions, ensure pop-ups/third-party cookies are enabled for Talview, and use a supported browser version (Chrome/Edge/Firefox). Try incognito mode to test.
You’re searching by incorrect candidate details (typo, different candidate ID)	Confirm candidate name/ID and try alternate spellings or identifiers. Use search-by-job or evaluation ID if known.

Additional tips:

• Always wait for a submit confirmation before closing the tab.
• If attaching large media, wait until the progress bar completes; consider compressing large files.
• Use a stable wired or strong Wi‑Fi connection for long video/audio uploads.
• Keep browser up to date and disable heavy extensions (ad-blockers can interfere).
• Export or take a screenshot of your evaluation summary (if available) after submitting, for your records.