Why is the Evaluation form not saving responses?

The evaluation form in Talview’s Workflow Tools may fail to save responses for many reasons - from simple client-side problems (browser, connectivity) to server-side issues (validation, permissions, database).

The table below lists common causes and straightforward fixes to help you quickly diagnose and resolve the problem.

---

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
User session expired or user got logged out	Ask the user to refresh or re-login and retry. Make sure session timeouts are configured appropriately for long evaluations.
Browser incompatibility or outdated browser	Confirm the user is on a supported, up-to-date browser (Chrome/Edge/Firefox) and ask them to try again after updating. Test in an alternate browser.
Network interruptions or unstable connectivity	Check network connection: ask user to switch networks or use a wired connection. Implement/retry with exponential backoff for intermittent failures.
Form is in read-only/closed state or not published	Confirm the form is published and editable for the current user and evaluation instance. Re-open or publish the correct version if needed.
Autosave feature disabled or misconfigured	Check autosave settings; advise user to manually save and submit for now. Re-enable or fix autosave configuration.
Feature flags or rollout causing unexpected behavior	Check whether any feature flags are active for the org/environment and rollback or enable fixes as necessary.

Additional Tips:

• Train evaluators to save frequently and avoid long idle periods.
• Use supported browsers (Chrome latest recommended) and keep them updated.
• Avoid using browser back/forward during saves; prefer explicit Save buttons.
• Keep attachments under platform limits and compress large files.
• Review release notes before deployments and test evaluation workflows after upgrades.
• Enable autosave/drafts where available so partial work is preserved.
• Maintain a checklist for required fields within each evaluation template to reduce validation-related failures.