🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| You’re viewing the wrong workflow pipeline. | 1. Confirm the candidate is part of the job opening/pipeline you’re viewing. 2. Remove restrictive search scopes/filters or switch to “All openings” / the correct job. 3. If needed, have the candidate reassigned to your team/opening. |
| Active filters or a compact view is hiding fields (stage filter, privacy flags). | 1. Clear all filters and reset the view. 2. Check for any UI toggle that collapses side-panels and expand candidate details. |
| Data was deleted, corrupted, or the profile has incomplete import. | If data was deleted, restore from backup (if available) or re-import from the ATS/source. |
| Browser issues (cache, cookies, outdated browser, blockers, extensions). | 1. Clear cache & cookies or open the profile in an incognito/private window. 2. Try a different supported browser and disable extensions (ad blockers, privacy plugins). 3. Ensure the browser version is supported. |
| Candidate record is duplicated or in a staging queue (viewing the wrong duplicate/placeholder). | 1. Search by candidate email or unique ID to find the candidate record. 2. Merge duplicates or move the correct record into the active pipeline. |
| Role-based field issue (some fields hidden for certain teams). | Ask Admin to allow your role to view required fields or provide a justification for access change. |