Packet Loss: What It Is and How to Fix It

If your video freezes, audio cuts out, or the platform seems slow during your test or interview, packet loss may be the reason. This happens when data packets traveling over the internet don’t reach their destination—often due to unstable connections or network congestion.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Weak or unstable internet	Switch to a wired (LAN) connection. Restart your modem/router.
Wi-Fi interference or distance	Move closer to your router or switch to a more reliable network.
Too many devices on your network	Limit the number of users or pause heavy downloads/streams during your session.
Background applications using bandwidth	Close apps like Google Drive sync, Zoom, streaming platforms, or large downloads.
Outdated network drivers	Update your device’s Wi-Fi/network adapter drivers.
ISP-level issues	Contact your Internet Service Provider with speed test and packet loss data.

Still experiencing disruptions? Try these:

• Recommended Network Settings for Talview
• Browser & Device Compatibility Guide

🌐 Final Check: Test for Packet Loss

• Before rejoining your test or interview: Run a Speed and Packet Loss Test
• Check for latency, jitter, and packet loss percentage.
• Even small losses (2–5%) can impact live video or audio