🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Proctoring is not enabled for the assessment | Navigate to the assessment settings and verify that proctoring is enabled. Ensure the proctoring is activated before the candidate begins the test. |
| Candidate has not started the assessment yet | Proctoring alerts only generate after a candidate starts the assessment. Check the candidate’s status in the Candidates tab to confirm they have begun the test. |
| Network or connectivity issues disrupted monitoring | Unstable internet connection, VPN usage, or restrictive workplace networks can interrupt the proctoring feed and prevent alerts from being recorded or transmitted to the dashboard. |
| Candidate’s device or browser is incompatible | The candidate may be using an unsupported browser or outdated version that prevents proper alert transmission. Verify the candidate is using**Chrome, Edge, or Firefox ** with the latest updates, and ensure their camera/microphone hardware is functioning correctly. |
| Browser permissions were denied by the candidate | The candidate may have denied camera or microphone access during onboarding. Contact the candidate and ask them to refresh the assessment page, then grant the required permissions when prompted. |
| Candidate left the assessment prematurely | If the candidate exited or was disconnected before completing significant portions of the test, insufficient monitoring data may have been captured to generate alerts. Review the candidate’s completion percentage and session duration. |