How to resolve issues with formatting in the JD editor?

When adding Job Description (JD) in Talview’s Workflow Tools platform, users may sometimes encounter formatting issues such as misplaced alignment, overlapping text, or loss of structure after pasting content. These problems typically arise from copying text from external sources or from using unsupported formatting styles.

The table below outlines common issues and quick ways to resolve them.

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🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Extra line breaks, blank spaces, or paragraph gaps appear	To delete redundant line breaks manually:  Place your cursor at the beginning of the unwanted blank line and press Backspace (Windows) or Delete (Mac) until the gap closes.  **For controlled spacing: ** Use Shift+Enter (Windows) or Shift+Return (Mac) to create a single line break without adding extra paragraph spacing.
Bulleted or numbered lists do not appear correctly	Remove the copied list and recreate it using the editor’s inbuilt bullet/numbered list tool to ensure consistency with supported styles.
Fonts, colors, or font sizes look mismatched	Reset formatting using the toolbar and stick to the default font settings of the JD editor for a clean, professional look.
Heading levels don’t maintain hierarchy (all text looks like the same size)	Apply heading styles (H1, H2, H3) directly from the toolbar instead of relying on pasted formatting.
Content pasted from Word or PDF introduces background colors or tables that don’t fit	Paste content as plain text first, then reformat using the JD editor options. This prevents hidden styles from carrying over.

Additional Tips

• If formatting repeatedly fails, check your browser’s cache and refresh, as temporary glitches may affect how formatting is rendered.
• Stick to simple structures (headings, bullets, short paragraphs) for better readability and system compatibility.
• Always copy and paste content first into a plain text editor (like Notepad/ TextEdit) before adding it into Talview’s JD editor. This ensures no hidden formatting is carried over.