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In Talview’s Workflow Tools platform, editing the Job Description (JD) using the editor should immediately update the JD as seen on the platform. However, sometimes updates may not reflect due to various technical or permission-based reasons. This article outlines the common causes and actionable solutions to restore JD updating functionality.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
The editor changes were not properly savedClick “Save” after editing and ensure confirmation of JD update
Browser or caching issues prevent changes from displayingClear browser cache and refresh the page or try a different browser
Platform glitches or unscheduled maintenance impact saving functionalityCheck Talview status page; wait and retry after downtime

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Additional Tips

  • Always verify a successful “save” confirmation before exiting the JD editor.
  • Use the platform’s built-in “Get Help❓” or support channels for persistent or unclear issues.
  • Document any error messages or irregular behavior to expedite resolution when raising a support ticket.