Browser not requesting face capture permission

If your browser is not requesting camera access during the face capture step, it prevents identity verification and may block you from starting your proctored exam or interview.

✅ Common causes and fixes

What might be wrong	What you can do
Camera access was previously denied	Recheck browser and OS-level camera permissions
An app (like Zoom/Teams) is using the camera	Close any other apps that might be using the webcam
You’re using an outdated or unsupported browser	Use the latest version of Chrome, Edge, or Firefox
You’re in incognito or private mode	Switch to a regular browser window
Browser processes are stuck	Restart your browser and device

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🔧 Additional Troubleshooting

Still facing the issue? Try these steps:

• Follow this guide: How to Grant Camera Permissions
• Avoid browser extensions that may block camera access
• Double-check device-level privacy settings (macOS, Windows, Android, iOS)

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