Camera in use by another application - Troubleshooting Guide

This article will guide you through common reasons why your camera might not be switching and will provide actionable solution to resolve the problem.

✅Common Causes and Fixes

What might be wrong	What you can do
Camera in Use by Another Application	Another application running in the background (e.g., Zoom, Microsoft Teams, Skype, a video recording software) might be hogging your camera, preventing Talview from accessing it or switching to it.
Browser Permissions Denied	Your web browser (Chrome, Firefox, Edge, etc.) might not have been granted permission to access your camera, or the permission might have been revoked.
Physical Camera Issues / Connection	The camera itself might have a loose connection (for external webcams) or be physically obstructed.
Browser Cache and Cookies	Corrupted browser cache or cookies can sometimes interfere with website functionalities, including camera access.
Browser or Operating System Glitches	Temporary glitches in your browser or operating system can sometimes cause unexpected behavior with hardware.

💡Additional Tips:

1. Try a Different Browser: If you’re encountering persistent issues with one browser, try accessing Talview using a different supported browser (e.g., if you’re using Chrome, try Firefox or Edge).

2. Disable and Re-enable Camera: In your operating system’s device manager (Windows) or privacy settings (macOS), try disabling your camera and then re-enabling it. This can sometimes reset its state.

3. Check Camera Privacy Settings (Operating System):

   Windows: Go to Settings > Privacy & security > Camera and ensure “Camera access” is On and that “Let desktop apps access your camera” is enabled. Also, check if Talview or your browser is specifically allowed to access the camera.

   macOS: Go to System Settings > Privacy & Security > Camera. Ensure your browser (e.g., Chrome, Firefox) is checked to allow camera access.