This article explains how recruiters can identify and manage situations where either candidates or interviewers do not show up for their scheduled interviews. The platform provides real-time status updates, escalation notifications, and post-interview summaries to help recruiters take timely action.
Step-by-Step Walkthrough
1. Check No-Show Status in the Table View
- Login as a recruiter and select the workflow and open the Interview step.
- In the table view, check the candidate and interviewer status:
- Joined – Participant is present in the interview room.
- Not joined – Participant has not joined.
- No Show – Participant did not attend the interview during the scheduled time.
2. View No-Show Details in the Side Panel
- Click on the interview card for any candidate.
- In the side panel, you will see the real-time join status (Joined, Yet to Join, No Show) for both the candidate and interviewer.
3. Automatic Escalation Notifications
- If one participant joins but the other does not join within 5 minutes after the scheduled start time, the system automatically sends an escalation email to the interview organizer (recruiter).
- This allows the recruiter to quickly intervene, contact the missing participant, and decide whether to reschedule or continue waiting.
4. Post-Interview Summary Email
- After the interview ends, a summary email is automatically sent:
- To the organizer (recruiter): Shows who attended, who were marked as no-shows, and overall attendance details.
- To evaluators: Shows their own attendance status and the attendance status of other participants.
- Based on this summary, the recruiter can decide whether to reschedule the interview if critical participants did not attend.
5. Follow-Up Actions
- If the candidate is a no-show:
- Reach out via phone, email, or offline channels to confirm if they faced any issues.
- Decide whether to reschedule or close the interview step.
- If the interviewer is a no-show:
- Contact the interviewer or assign a backup interviewer if possible.
- Communicate with the candidate to manage expectations and reduce frustration.
Always review the post-interview summary email to confirm attendance details. If key participants were no-shows, you can reschedule directly from the workflow to ensure the interview process stays on track.
