How to manually report a new incident in the session playback

Manually reporting an incident ensures that nothing is missed during a review, even when the system doesn’t flag it automatically. Talview gives reviewers the ability to record any observed incident directly, so every concern is documented and staged for follow-up. In this article, you will report a new incident directly from the session playback view.

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Step-by-step guide

1. Open the Incidents pane

In the far right pane, click the second icon to open the Incidents pane.

2. Click the + icon

In the top right corner of the pane, click the + icon. This opens the Report Incident modal.

You can also access this from the Report Incident button in the bottom dock.

3. Fill in the incident details

Complete the following fields:

Field	What to do
Incident timestamp	Pre-filled with the current playback time. Update it if needed to reflect when the incident occurred.
Event type	Select the type of incident observed from the dropdown.
Severity	Choose High, Medium, or Low. Defaults to Medium.
What happened?	Describe what you observed in your own words. Ensure to provide enough context for documentation.

4. Click Report Incident

Once the Event type and What happened? fields are filled in, the Report Incident button will become active. Click it to submit.

• The incident will appear as a new entry in the Incidents pane, where you can add more events to it if needed.
• The new incident doesn’t change the session’s risk index straight away. It’s staged until you click Recalculate Risk Index in the dock and confirm. The incident is then factored into the risk index, and the session summary report is updated.

Additional tips

• Once an incident is created, you can add more related events to it directly from the Incidents pane.
• After you add new incidents, click Recalculate Risk Index in the dock to apply them to the session’s risk index. If you leave the session playback before recalculating, your changes will be lost.