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The monitoring list in the monitoring dashboard is a side panel in the monitoring dashboard that gives you a real-time view of candidates in the session. In this article, you will learn how to read the monitoring list and use it to track exam progress and prioritize candidates who need attention.

Step-by-step guide

  1. Open the monitoring dashboard.
    • The main grid view loads with all candidates in the session.
  2. Locate the monitoring list panel.
    • Click the icon in the bottom-left of the grid to open the monitoring list side panel.
  3. Read the information displayed for each candidate.
    • Each row in the panel shows:
      • Hand icon - highlights when a candidate has an unanswered chat reply or call request waiting.
      • Wait time - how long the candidate has been waiting without a response.
      • Candidate - the candidate’s identifier.
      • Exam - shows the candidate’s current exam progress:
        • A blue progress bar indicates the candidate is progressing normally.
        • The bar turns red and displays a status label if there’s an issue:
          • Paused - the exam has been paused.
          • Disconnected - the candidate has lost connection.
  4. Prioritize candidates who need attention.
    • Focus first on candidates with a highlighted hand icon - these candidates have an unanswered request waiting.
    • Check the wait time column to identify anyone who hasn’t received a response in a while.
      • Wait time between ≥ 0 minutes and < 2 minutes will be highlighted in grey color.
      • Wait time between ≥ 2 minutes and < 5 minutes will be highlighted in orange color.
      • Wait time ≥ 5 minutes will be highlighted in red.
    • Use the exam column to spot candidates with a red progress bar, as they may need immediate assistance.
  5. Take action from the panel.
    • Click on a candidate’s row to open their detailed view.
    • From there, you can call the candidate, add an incident, chat with them.
Additional tips
  • Check the monitoring list regularly between grid scans so you don’t miss candidates who raised a request without drawing attention on the main grid.