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Reviewing an entire session recording to find specific moments can be time-consuming. Talview marks incidents on the session timeline so you can jump straight to the moments that matter. In this article, you will use incidents to navigate directly to flagged activity in a session recording.

Step-by-Step Guide

1. Locate the incident markers on the timeline
  • At the bottom of the playback view, you’ll see the timeline.
  • Incidents appear as colored zones along the timeline, each representing a period of flagged activity during the session.
  • The color of each zone shows its severity:
  • If no incidents were flagged during the session, the timeline appears without any markers.
2. Hover over an incident zone to see more detail
  • Hover your cursor over any colored zone on the timeline.
  • A pop-up appears showing the incident’s severity at the top, followed by each event that makes up the incident.
  • Each event is shown with a small timeline of dots. Each dot marks a moment when that event occurred.
3. Click an incident zone to jump to it
  • Click any incident zone on the timeline.
  • The recording jumps to that point of the incident, so you can review the flagged activity when it occurred.
4. Drag the seek bar to find a specific moment within the incident
  • To go to a specific moment within the incident rather than watching from its start, drag the seek bar to the exact timestamp you need.
Additional Tips
  • Prioritize red incidents first, as these have the highest severity.
  • Hover over an incident before clicking it to preview the events involved and decide whether it needs a closer look.
  • Each dot in the hover pop-up marks one occurrence of an event, so a long row of dots shows the event happened repeatedly during the incident.