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If a candidate needs to stop and address an issue during an exam, Talview allows you to pause their session directly from the monitoring dashboard. Keep in mind that the exam timer continues to run during a pause. In this article, you will pause and resume a candidate’s session from the monitoring dashboard.

Before you begin

Make sure you have:
  • A stable internet connection.
  • A supported browser updated to the latest version.
  • Access to the active session.

When to use this action

Pause a candidate’s session when:
  • You suspect a violation and need the candidate to stop and take corrective action.
  • The candidate is experiencing a technical issue that needs to be resolved before they continue.
  • You need to speak with the candidate before allowing them to proceed.

Step-by-step guide

  1. Open the monitoring dashboard.
    • You will see a grid of tiles showing all candidates in the session.
  2. Locate the candidate tile you want to pause.
  3. Open the candidate’s detailed view.
    • Click on the candidate tile to open their detailed view.
  4. Pause the session.
    • In the dock at the bottom of the detailed view, click Pause.
    • The candidate’s session will pause immediately.
    • (Placeholder: add what the candidate sees on their screen when the session is paused.)
  5. Communicate with the candidate.
    • Use Call candidate or the candidate chat to explain why the session has been paused and what they need to do.
  6. Resume the session.
    • Once the issue has been resolved, click Resume in the dock.
    • The candidate’s session will continue from where it was paused.
Additional tips
  • Let the candidate know as soon as possible why their session has been paused to avoid unnecessary stress.
  • Remember that the exam timer keeps running during a pause. If the candidate needs additional time as a result, use Extend to add proctoring time.
  • Log a note or add an incident after resuming to keep a record of why the session was paused.