How to suspend a candidate during their session

When a candidate breaks exam rules or can’t continue their exam, Talview lets you suspend their session to protect the integrity of the exam. In this article, you will suspend a candidate’s session, select a reason for the suspension, and understand what the candidate sees afterwards.

Before You Begin

Make sure you have:

• Joined a Live Proctored session from Bookings.
• Reviewed the candidate’s activity and confirmed that suspension is needed. You can suspend a session while the candidate is onboarding or taking the exam.

Step-by-Step Guide

1. Select Suspend

You can suspend a candidate’s session from their detail view.

• From the detail view: hover over the candidate’s tile and click Maximize to open their detail view. In the dock at the bottom, click Suspend.

2. Select a reason for the suspension

• A Suspend Session confirmation appears. It reminds you that suspension is permanent, and that the candidate will lose access to the exam immediately and won’t be able to rejoin.
• Select a reason from the dropdown. Confirm stays disabled until you do.

Reason	When to use it
Candidate Misconduct or Rule Violation	The candidate’s behavior breaks exam conduct rules or proctor instructions.
Unauthorized Person or External Assistance Detected	Someone else is present, or the candidate is getting outside help.
Unauthorized Device or Material Detected	The candidate has or is using a device or material that isn’t allowed.
Exam Content Capture or Sharing Attempt	The candidate appears to be capturing, recording, or sharing exam content.
Identity or Verification Issue	The candidate’s identity verification failed or doesn’t match.
Suspicious Technical Manipulation Detected	There are signs the candidate is tampering with the system or monitoring feeds.
Environment Validation Failure	The candidate’s test environment doesn’t meet the exam conditions.
Technical Issue - Candidate Unable to Continue	A technical problem means the candidate can’t, or won’t, continue the exam.

3. Review the remarks

• When you select a reason, the remarks field fills in with a default description of that reason.
• Edit the remarks to add details about what you observed.

4. Confirm the suspension

• Click Confirm to suspend the session, or Cancel to close the confirmation without suspending.
• Once suspended:
  • The candidate’s session ends immediately and is marked as suspended.
  • The candidate sees a message that their session has been suspended, along with the reason you selected. They can’t continue the exam and are asked to contact their administrator if they want to raise the issue.

Additional Tips

• Suspension can’t be undone, so review the candidate’s activity carefully before you confirm.
• If the issue is something the candidate can fix, such as removing an unauthorized item, pause their session instead and ask them to correct it.
• Add specific details in the remarks so anyone reviewing the session later understands why it was suspended.