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When you’re monitoring a live session, Talview gives you two side panes that show every candidate’s progress and who’s waiting on you. In this article, you will open the onboarding and monitoring lists, read what each column shows, and decide which candidates to attend to first.

Before You Begin

Make sure you have:
  • Joined a Live Proctored session from Bookings.

Step-by-Step Guide

1. Open the lists
  • Onboarding list: click the icon at the top of the left strip to open the Onboard pane. It shows candidates who are still completing onboarding.
  • Monitoring list: click the icon at the bottom of the left strip. It shows candidates who are taking the exam.
  • Each list opens as a pane beside the grid, and the candidate tiles resize to make room.
2. Read the onboarding list
  • Hover over a step icon to see the step’s name. The steps are Consent, Registration Form, Instructions, ID Verification, Environment Check, Secondary Camera Setup, and Onboarding Complete.
  • The step updates in real time as the candidate moves through onboarding.
3. Read the monitoring list 4. Spot who needs your attention A hand icon next to a candidate means they’re waiting for you: The hand icon disappears once you’ve dealt with the pending action. 5. Check the wait time
  • The wait time starts counting when the candidate needs something from you, such as when they send a chat message or submit an onboarding check.
  • If a candidate resubmits an onboarding check, their wait time starts again from the resubmission.
  • The wait time changes color the longer the candidate waits:
6. Respond to a candidate
  • Click a candidate’s ID in either list to open your 1:1 chat with them in Candidate Chat.
  • While a candidate is onboarding, the number next to the hand icon on their tile in the grid matches their position in the onboarding list, so you can find them in both places.
7. Resize or minimize a list
  • Drag the edge of a pane to make it wider or narrower. As it gets narrower, some columns are hidden.
  • Click the minimize icon in the pane’s header to collapse it. Reopen it from the left strip whenever you need it.
Additional Tips
  • Work through candidates with a red wait time first, as they’ve been waiting the longest.